by Mike Tillman

My first exposure to process improvement began in 1996 when I was asked to look into “this new thing” called the “Capability Maturity Model,” a framework for improving an organization’s product development processes [primarily software and systems only at that time].…

by Sarbari Gupta, Ph.D.

In the not-so-distant past, as a teenager, I can remember my excitement when I would start a new job.  The only dreadful part was the paperwork.  I would have to juggle a pile of paperwork.

by Tony Myers-Burton, Executive Vice President for Customer Solutions 

by Kathy Buscher, SPHR, SHRM-SCP, Director of Human Resources

Dr. Sarbari Gupta, our CEO and President, is a long-time advocate of mentoring. Over the years, she has informally shared her knowledge and experience with family members, neighbors, friends and employees.